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Returns

MORGZ APPAREL STORE – RETURNS POLICY

Return policy length

Our returns policy lasts for 30 days from the day you receive your item in the post. The first day will be the day you receive your item in the post and the second day will be the day after you receive your item in the post and so on. If more than 30 days have elapsed since you received your item in the post, unfortunately, we can offer neither a refund nor an exchange.

Eligibility

For an item to be eligible for a return, the item needs to be in an unused condition. The item must also be in the same condition as the condition in which you received it. Furthermore, the item needs to be in its original packaging in a resalable condition.

In order to process the return of an item, you MUST provide the original receipt or other document showing proof of purchase.

Sending goods back to the manufacturer

PLEASE DO NOT SEND GOODS BACK TO THE MANUFACTURER.

Size of Refund

A refund may only be partial if, upon inspection, we find that the product shows obvious signs of use – for instance, the product has an odour of a human body or other product applied to a human body, there are sweat stains or there are sizeable rips or holes. These are just examples. Ultimately, any item which is not in its original condition, is damaged or is missing parts where we are not at fault will attract a partial or even, potentially, zero refund.

The refund will be zero, in conforming with above, when you are returning the item more than 30 days from the date you received it.

Refund process

Please send an email to morgz@exoniaclothing.com to let us know that you would like to return your item and why. It would be preferable for you to send this email from the same email address as that used to order the item originally. We will respond to your email as soon as possible to start the returns process. Please remember to include your original proof of purchase with your returned item when you get to the stage of sending it back to us otherwise we will be unable to process your return.

Once we receive your return and we have inspected it, we will send you an email to tell you that we have received your returned item and we will tell you that we have either approved or rejected your refund.

If your refund is approved, a refund will be processed and a credit will be applied by the original method of payment – this may take several working days for your card issuer to process.

Late and missing refunds

It can take several working days for a refund to be applied to your card. If a refund is not showing up in your account after 7 working days, please contact your card company since it may take some time before the refund shows up officially on your statement.

If all of the above has been done and still you have not received a refund, please contact us at morgz@exoniaclothing.com and we will endeavour to find out what is happening.

Sale items

Refunds will be granted according to the normal rules on sale items UNLESS it was specifically stated in the description of the sale item, or elsewhere during the process of buying the item, that refunds will not be given on that item.

Exchanges

Items will only be exchanged if they are defective or damaged. If you need to exchange a product you have received which is damaged for an undamaged, duplicate product please email us at morgz@exoniaclothing.com. We will respond to your email as soon as possible to start the returns process. Please remember to include your original proof of purchase when you get to the stage of returning an item to us.

Shipping Costs

If you receive an item and within 30 days decide to send it back to us because you have changed your mind and we grant a full refund, that full refund will include the shipping costs which you paid initially BUT we will not refund the shipping costs incurred by yourself in returning the product to us. Additionally, if you send an item back and we decline to provide a refund, we will NOT refund the shipping costs you incurred in sending us the item.

If you return an item to us and we decline a refund, or we offer a partial refund but you decline this and tell us that you would prefer to have the item back, we will pay the cost of shipping the item back to you.

We do not guarantee that we will receive your item when you send it back to us. You may like to consider using a tracked mail service when sending us back unwanted goods. We will not be held responsible if your item is lost in the post and no refund will be due on an item which is lost in the post when you attempt to return it.

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